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Call us : (613) 912-9800

FAQ

 
  WHAT MAKES 1ELEVEN SPECIAL?
1ELEVEN is the first student purpose building in Ottawa and it is only a 5-minute walk from uOttawa campus. We have created a place for our residents to comfortably establish themselves. Where they will build new relationships, meet new people and enjoy a unique living experience. Our philosophy is that you can become a better version of yourself if the proper tools and resources are at your disposal. Here, living has been made easy.
  ARE THE ROOMS FURNISHED?
Yes. 1ELEVEN provides top quality, designer furnishings throughout each unit. Click here to see our floor plans.
  ARE UTILITIES INCLUDED?
Yes. Hydro, water, electricity, and high-speed wireless Internet are included in your rent.
  HOW DO I RECEIVE MY MAIL?
Mail is delivered to your mailbox. We do accept resident deliveries, which can be picked up in the office during normal office and extended resident services hours.
  IS PARKING AVAILABLE ON PREMISES?
Limited parking spots are available for rent in our gated garage. Bike racks are also available FREE of charge.
  WHAT HAPPENS IF SOMETHING BREAKS DOWN IN THE UNIT?
  We have a maintenance technician on-site Mon-Fri from 8am-4pm to fix issues related to each unit.
  HOW DO I PAY THE RENT?
Rent is due on the 1st of each month. Bring your payment by the office during normal office hours or pay on-line. For your safety, we do not accept cash. Contact the office for instructions on how to pay online.
  WHAT IS AN INDIVIDUAL LEASE?
1ELEVEN leases by the bed. You are only responsible for the rent for your bed. All roommates are equally responsible for damages or missing furnishings in common areas. It is reassuring to know that if a roommate does move out before their lease ends that you are not responsible for his/her rent.
  WHAT IF I NEED TO BREAK MY LEASE?
1ELEVEN does not offer a lease buy-out option, but we are sensitive to special needs. At the manager’s discretion, residents may assign their lease to a new resident. You are responsible for finding your own replacement. Any replacement must meet 1ELEVEN’s approval standards. Certain rules and fees may also apply.
  IN CASE OF FIRE, THEFT, OR DISASTER ARE MY BELONGINGS COVERED UNDER MY LEASE?
Personal damages are not covered under apartment lease agreements. Residents are required to purchase Renter’s Insurance and provide proof to the office prior to move-in.

Testimonials

1ELEVEN
111 COOPER ST 
OTTAWA, ON K2P 2E3
(613) 912-9800